Junior Travel Consultant

Purpose of Job

• To ensure customer satisfaction
• To enhance profitability
• To sustain clients
• Accountabilities
• Accuracy of travel documents and the income thereof
• Accepting responsibility for your work
• Adhere to industry and company rules, policies and procedures

Main Functions

• Build relationship with client to ensure repeat business
• Sell all local packages/flights/accommodation/car hire/specials on offer
• Compile and calculate complicated domestic fares and upgrades Process visas correctly & timeously as per client request
• Fare Build
• Issue in exchange
• Sell and issue Voyager tickets
• Understand domestic net remit & IT tickets
• Correctly reserve UMNR, special meals; bikes; MAAS etc
• Correctly issue MPD's & all domestic air ticket types
• Organise and process travel insurance
• Manage and control own queues
• Arrange collection or delivery of travel documentation
• Compile, type and distribute client itineraries
• Collect payment from clients and forward to Accounts Dept
• Follow up on e-mail enquiries
• Prepare and process quotes enquiries
• Present quotes to clients personally or by telephone, fax or e-mail Process refunds as per back office requirements
• Meet and exceed agreed commission targets
• Key Skills/Competencies
• Excellent product & destination knowledge
• Sound geographical knowledge
• Relevant fares courses completed successfully
• Knowledge of inter-airline policies & endorsement procedures
• Understanding and ability to interpret and explain fare rules
• Full understanding of BSP
• Ability to use and save programmable keys (P-KEYS)
• Full understanding and use of :
• e-mail procedures & how to save contacts
• Internet insurance
• Fare Finder
• Galileo and everything that falls within the CRS system
• Quicktrav
• Right Fax
• Fully conversant with preferred partners frequent flyer programmes
• Ability to use the company intranet
• Full use and understanding of contacts
• Full understanding and ability to sell service fees
• Ability to build BARS/PARS and use with all reservations
• Enthusiasm to follow paperless procedures and use processors if required
• 2 domestic quotes, including the cheapest quote at the time
• Commitment to preferred partners
• Manage and control own queues Time management: Ability to prioritise, plan and meet deadlines
• Ability to handle pressure and volume
• Special deals
• Attendance of company meetings and functions/team building
• Attend travel industry workshops or functions to update product knowledge

Key Qualities

• Effective communication & interpersonal skills
• Committed to service excellence - putting client first
• Problem solving nature - lateral thinker / positive attitude
• The will to accept challenges and use initiative
• Able to work in a team and have enthusiasm to assist colleagues
• Energetic - able to work long hours
• Educational Requirements
• Relevant travel qualification with any of the registered colleges / institutions
• High computer literacy on MS Word and Excel Competence on Galileo CRS

Intermediate Travel Consultant

Purpose of Job

• Competent handling of all aspects of domestic, regional & basic international travelTo ensure customer satisfaction
• To enhance profitability
• To sustain clients
• Key Job Functions
• Meet and exceed agreed commission targets
• Build relationship with client to ensure repeat business
• Organise and process travel insurance
• Manage and control own queues (booking files)
• Arrange collection or delivery of travel documentation
• Compile, type and distribute client itineraries
• Collect payment from clients and forward to
• Accounts Dept Follow up on e-mail enquiries
• Prepare and process quotes enquiries
• Present quotes to clients personally or by telephone, fax or e-mail
• Process refunds as per back office requirements
• Sell all local packages/flights/accommodation/car hire & specials on offer.
• Compile and calculate fares and upgrades
• Process visas correctly and timeously
• Do Fare Building Issue in exchange of tickets
• Selling and issuing of Voyager tickets
• Understanding of net remit and IT tickets
• Sell airpasses correctly
• Correctly reserve UMNR, special meals, bikes; MAAS, etc.
• Correctly issue MPD's and all air ticket types
• Process refunds according to back office requirements
• Key Skills/Competencies
• Good product knowledge & sound geographical knowledge
• Knowledge of inter-airline policies and endorsement procedures
• Understanding and ability to interpret and explain fare rules
• Ability to use and save programmable keys (P-KEYS)
• Full understanding of e-mail procedures and how to save contacts
• Fully conversant with preferred partners frequent flyer programmes

Full understanding and use of :

• BSP
• Internet Forex
• Internet Insurance
• Fare Finder
• Galileo
• Contacts programme
• Quicktrav acc package
• Right Fax
• Special deals
• Ability to use the company intranet
• Ability to build BARS/PARS and use with all reservations
• Full understanding and ability to sell service fees
• Enthusiasm to follow paperless procedures and use processors if required
• Give 3 international quotes; 2 domestic quotes, including the cheapest quote at the time.
• Commitment to preferred partners
• Time management: ability to Prioritise, plan and meet deadlines
• Ability to handle pressure and volume - multitasked
• Attendance to company meetings and functions/team building

Key Qualities

• Effective communication & interpersonal skills
• Committed to service excellence - putting client first
• Customer service, Accept challenges, Positive attitude
• The will to want to resolve problems - proactive & lateral thinker
• Teamwork and enthusiasm to assist colleagues
• Feedback friendly, Energetic and presentable person
• Educational Requirements
• Relevant travel qualification including Galileo
• Good understanding of Quicktrav / Admin System (invoicing/vouchers)
• High computer literacy on MS Word and Excel
• Experience Required
• Minimum 3 years

Senior Travel Consultant

You have to be able to do international bookings, car hire and accommodation. You have to be able to sell and issue insurance and forex to your client. You must be able to assist your client in applying for a visa. On the leisure side one has to be able to sell packages and put together competitive itineraries. As a senior you either have to be well traveled or have allot of knowledge about a destination. A senior has to know short cuts on the system to make life easier for them.